Frequently asked questions

Check-in is available from 2:30 pm and check-out is by 10:30 am.

Yes. In-person check-in is available until 10:00 pm. If you expect to arrive later, please let us know in advance. Your room key will then be placed in a key safe outside the hotel and the necessary instructions will be sent to you individually. An emergency night bell is available during the night.

Yes, subject to availability and on request. Requests can be made directly at reception or through the digital guest directory.

Yes, a luggage storage area is available.

Yes. On departure day, guests may continue using the pools and wellness area until 8:00 pm. A changing room and shower are available, and the car park may also be used longer on request.

Yes, a transfer from Schlanders railway station is available on request.

Yes, free parking is available directly at the hotel.

Yes, an electric-car charging station is available at the hotel. Current prices are available at reception.

Yes, free Wi-Fi is available in all rooms, suites and public areas.

No, the rooms and suites do not have air conditioning.

Yes, all rooms and suites have a safe.

All suites have a refrigerator. A refrigerator is also available as an option in rooms on the third floor.

Yes, all rooms and suites can be darkened.

Baby cots and high chairs are available free of charge. A kettle is available on request.

Yes, the Garden Suites and Junior Suites have a kitchenette and receive daily cleaning.

The playroom has table football, basketball, an arcade machine and a Lego area for younger children. A Nintendo Switch is available in the playroom on request.

Breakfast is served daily from 7:30 am to 10:00 am.

Yes, egg dishes can be ordered and are freshly prepared.

Vegetarian and gluten-free options are always available. Lactose-free products are available at breakfast. Vegan dishes may be prepared in special cases with advance notice.

Yes, children’s meals and smaller portions are available at the restaurant on request.

Yes, cyclists and hikers can receive a free packed lunch instead of breakfast. Please order it the evening before.

Drinks are available at the hotel bar during the day until 10:00 pm.

The indoor pool and wellness area are open daily from 7:00 am to 8:00 pm.

The outdoor pool remains accessible during the season and is not locked. It is heated only by solar energy and may therefore be cool in early and late season.

Yes, children may use the pools and wellness area only when accompanied by their parents.

The wellness bag contains a bathrobe and sauna towels. Sauna towels are changed daily.

Pool slippers are available on request.

Yes, the Finnish sauna, bio sauna and steam bath are used textile-free.

No, the saunas are switched on on request.

The sauna can be requested directly at reception or through the digital guest directory.

Yes, the bicycle room is locked and accessible only to hotel guests.

Yes, e-bike charging points are available in the bicycle room. The bike-washing area is free of charge.

Basic tools are available at the hotel. For larger repairs, there are two bicycle workshops in the village.

A laundry service can be requested for groups with several tour participants.

Yes, a maximum of two dogs per room is allowed. The charge is €15 per dog per day, without food.

Dogs may accompany you through almost all hotel areas, including the lobby, general lounges, terraces and our approximately 1,000 m² garden. Only the indoor pool and saunas are excluded.

Yes. In summer we preferably reserve quiet tables on the terrace in front of the dining room for dog owners, so your dog can remain comfortably with you.

No, food, bowls, blankets and other accessories must be brought by guests.

Available categories are Garden Suite, Junior Suite, double room, double room with single bed, double room with balcony or terrace, and double room with single bed and balcony. Depending on the category, one to five guests can be accommodated.

The Garden Suite is about 50 m² and suitable for two to five guests. It offers a living area with kitchen, separate children’s sleeping area, rain shower, bidet and a terrace of more than 10 m² facing the garden.

The Junior Suite is about 40 m² and suitable for one to four guests. It has a living area with kitchen or kitchenette, separate children’s sleeping area, parents’ bedroom, shower, bidet and a terrace of more than 10 m² facing the Sonnenberg.

The double room with single bed and the double room with single bed and balcony are about 25 m² and suitable for up to three guests.

Yes. Both the Garden Suite and Junior Suite have a separate sleeping area for children.

The Garden Suite and Junior Suite have large terraces. In the double-room-with-balcony-or-terrace category, the individual room has either a balcony or a terrace; some rooms face the garden.

The Garden Suite, Junior Suite and the double-room-with-balcony-or-terrace category have a bidet according to the room facilities.

Dinner is available only during the high season and is served from 7:00 pm to 9:00 pm.

Yes. Reception provides personal recommendations, while additional routes and GPS data are available in the digital guest directory.

For larger groups, drying of hiking and sports clothing can be arranged on request.

Yes, a bicycle pump and basic tools for minor repairs are available.

The cycle route is approximately 200–300 metres from the hotel.

Yes, charging in the secure bicycle room is free for hotel guests.

Yes, a bike shuttle can be arranged on request.

Yes. It is included in the room price and provides free bus and train travel in South Tyrol. Bicycle transport costs extra, and discounts are available at selected museums and cable cars.

Schlanders railway station is approximately 500 metres from the hotel.

Standard direct bookings may be cancelled free of charge up to five days before arrival. Different conditions may apply to groups, special offers and specific rates.

A deposit may be requested during the high season.

Yes, value vouchers are available and do not expire.

Yes, rooms and suites are cleaned every day.

Cash, common cards and bank transfer are accepted. Individual rates may have different payment terms.

Rooms and indoor areas are non-smoking. Please use the designated outdoor areas.

Yes, guest-room floors can be reached by lift.

Please contact reception. A fridge is available in certain categories, and we will arrange safe storage for medication.

The breakfast buffet is included in regular hotel stays. The services shown in the booked rate always apply.

Yes, current hotel information and service requests are available through the digital guest directory.

Half board is seasonal, particularly from July to the end of September. Your offer shows the available meal plan.

No, the outdoor pool is seasonal. The indoor pool is available during its published opening hours.